1. Who we are

Aeon Relations Business Set Up Services Est. ("Aeon Relations", "we", "us") is a business setup services establishment licensed by the Department of Economy and Tourism (DET), Dubai, under License No. 1614303. This policy explains how we handle personal information collected through aeonrelations.com and through our communications with you.

2. Information we collect

• Enquiry form: your full name, phone or WhatsApp number, email address, the service you are interested in, and the message you write.
• Direct communication: information you send us by WhatsApp, phone or email, including documents you choose to share so that we can assess or carry out a service.
• Technical data: basic technical information such as your IP address and browser type, which our website host records automatically to deliver and secure the site.
• We do not currently use advertising or tracking cookies on this website.

3. How we use your information

• To reply to your enquiry and prepare a quotation.
• To provide the services you request, including preparing and submitting applications to government authorities on your instructions.
• To keep records and comply with legal and regulatory obligations in the UAE.
• To keep the website secure and working properly.
• We do not sell your personal information.

4. Sharing your information

• Government authorities: only the information needed to carry out the service you have asked for.
• Service providers: companies that help us run the website and our communications, such as our website host and form processor (Netlify), our email provider (Zoho) and WhatsApp. They may process data on our behalf.
• Legal requirements: where we are required to disclose information by law or by a competent authority.

5. Third-party content on this site

The site loads fonts from Google Fonts and shows a Google Maps map of our office. When these load, Google may receive technical information such as your IP address. The WhatsApp button opens WhatsApp, which is governed by its own privacy policy.

6. Keeping your information

We keep your information only for as long as needed to respond to you, deliver the service, and meet legal and record-keeping requirements. After that we delete it or anonymise it.

7. Security

We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, so please do not send sensitive documents through the website form; contact us first and we will advise the best way to share them.

8. Your rights

Subject to applicable UAE law, you may ask us to give you a copy of the personal information we hold about you, correct it, delete it, or stop using it for a particular purpose. To do so, email us at info@aeonrelations.com.

9. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

10. Contact us

Aeon Relations Business Set Up Services Est., Office 03, Building X18, International City, Warsan 1, Dubai, UAE
Email: info@aeonrelations.com
Phone / WhatsApp: +971 56 326 2118